About

I am a User Experience Researcher, and I want to challenge myself to contribute back to the thinking of the User Experience field. I want to get involved in discussions that keep the field moving forward, making breakthroughs, and making a difference with the work we do. The User Experience field is extremely forward thinking, and I want to help keep it moving forward.

“You shouldn’t try to be the best in the world. You should try to do the best for the world.” – Hall Steps Foundation

One way I want to contribute to the thinking of the field is starting a blog – finding my voice, and putting it out there. I was inspired by an article by Chris Brogan, and I’d like to thank Chris Brogan, for putting his thoughts out there – about how to find your voice, and put it into a blog. I am hoping to connect with more UX professionals challenged with resistance from the status quo, and want to make breakthroughs happen that benefit the end user. Using this blog, I hope to express my thoughts, tips, breakthroughs, challenges, and experiences while working in the profession of User Experience Research.


Who am I?

I am a User Experience Researcher for Citrix Online, and I conduct usability studies, interviews, and remote research on products like GoToMeeting, GoToMyPC, and GoToAssist. I conduct User Experience Research to inform design decisions the organization has to make when creating user experiences.

After graduating from UC Santa Barbara, I spent a year and a half working through a dip, not knowing what my next challenge would be. I tried working for an embassy, public affairs firm, law firm, and an academic library. After enrolling in graduate school at UCLA’s School for Information Studies, I quickly learned that I wanted to help design great user experiences.

My greatest wish:

My greatest wish is to become a teacher and leader in my field, as inspired by Phil Agre’s “How to be a leader in your field.”

What is something most people don’t know about you:

Before becoming a user experience researcher I worked in academic libraries for 7 years.  I recently ran my second marathon: Santa Barbara International Marathon, 2010, and I have a running blog, too!

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One response to “About

  1. Jill – I stumbled across your blog and I think this is fantastic! I work in web design and this is going to be so useful as I’m also learning about user experience. looking forward to reading more of your posts. keep it up girl!

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